Whether you’ve been hired as a professional to resolve a difference between two or more parties, you’re a supervisor who has to resolve a dispute between two employees or a parent who needs to resolve the quibbling of siblings, conflict management skills will be essential for these and many other circumstances.
Our approach is to use the “understanding” model taught by the Harvard Law School’s Program on Negotiation in their mediation and difficult conversations courses. This unique model is expressly based on understanding the other person's perception and perspective first before putting forward one's own views. The goal, and often the result, is to create a relationship where each side is not just getting to a win-win outcome, they are also able to get there with "value added" as a result of a collaborative relationship.
In our training participants learn:
As organizations look for competencies in leaders that demonstrate good conflict management acuity, those who have learned conflict management skills will be well equipped and ahead of the competition throughout their careers.
Contact us to set-up a training program for your organization
Book a 15-minute introductory meeting to discuss how we might help