Conflict Management Skills Training
conflict management and dispute resolution skills can be learned
Whether you’ve been hired as a professional to resolve a difference between two or more parties, you’re a leader who has to resolve a dispute between two employees or a parent who needs to resolve the quibbling of siblings, conflict management skills will be essential for these and many other circumstances.
In our training participants learn:
- what conflict is really about
- how our brain snares us into conflict traps
- how the conflict styles of people can influence the dynamics of the relationships
- how to develop and ask good calibrated questions to gain insight into the perceptions and perspectives of the other person
- how to use a 4-step “looping” tool as a method of empathetic listening so that the other person feels heard and acknowledged
- how to get at the underlying interests behind positions that are at the root of the conflict
- two conflict conversation "sequencing" approaches that are often forgotten or executed incorrectly
As organizations look for competencies in leaders that demonstrate good conflict management acuity, those who have learned conflict management skills will be well equipped and ahead of the competition throughout their careers.
Contact us to set-up a training program for your organization
or
Book a 15-minute introductory meeting to discuss how we might help