Conflict Skills Training

---

Whether you’ve been hired as a professional to resolve a difference between two or more parties, you’re a supervisor who has to resolve a dispute between two employees or a parent who needs to resolve the quibbling of siblings, conflict management skills will be essential for these and many other circumstances.

Our approach is to use the “understanding” model taught by the Harvard Law School’s Program on Negotiation in their mediation and difficult conversations courses. This unique model is expressly based on understanding the other person's perception and perspective first before putting forward one's own views.  The goal, and often the result, is to create a relationship where each side is not just getting to a win-win outcome, they are also able to get there with "value added" as a result of a collaborative relationship.

In our training participants learn:

• what neuroscience can teach us about conflict situations and how the brain snares us into conflict traps
• how the conflict styles of people can influence the dynamics of the relationships
• how to develop and ask good calibrated questions to gain insight into the perceptions and perspectives of the other person
• how to use a 4-step “looping” tool as a method of empathetic listening so that the other person feels heard and acknowledged
• how to get at the underlying interests behind positions that are at the root of the conflict
• two conflict conversation "sequencing" approaches that are most often executed incorrectly

As organizations look for competencies in leaders that demonstrate good conflict management acuity, those who have learned conflict management skills will be well equipped and ahead of the competition throughout their careers.

Contact us to set-up a training program for your organization

 or

Book a 15-minute introductory meeting to discuss how we might help